Do you provide any support? What is your response time?
We do provide 24/7 support via our ticket system. We'll be introducing a live chat support system in soon.You can submit a ticket through your account using registration credentials that manage your account.
Our helpdesk offers the ability to send in tickets to our support team in a secure and easy manner. We ask that you fill in the profile with all of your account details as this makes our job a lot easier when providing you with technical or any other assistance. You can expect to receive a reply within 4 hours from our support team. Usually, responses are much quicker than this but occasionally during periods of high ticket load, we may be a little slower so please be patient.